引用本文:马袁燕.国外国家级图书馆服务绩效评估及其对国内图书馆服务的启示[J].中华医学图书情报杂志,2017,26(12):34-40.
国外国家级图书馆服务绩效评估及其对国内图书馆服务的启示
Assessment of service performance in foreign national libraries and suggestions for improving service in domestic libraries
DOI:10.3969/j.issn.1671-3982.2017.12.007
中文关键词:  国家级图书馆  服务绩效  绩效评估  影响贡献  美国国会图书馆  大英图书馆  澳大利亚国家图书馆  日本国会图书馆
英文关键词:National library  Service performance  Performance assessment  Impact contribution  Library of Congress  British library  National library of Australia  Japanese National diet library
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作者单位
马袁燕 中国科学技术信息研究所北京100038 
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中文摘要:
      综合考虑地域、文化及图书馆影响力等因素,选取国外具有典型性的美国国会图书馆、大英图书馆、澳大利亚国家图书馆及日本国立国会图书馆等4个国家级图书馆为研究对象,在文献资源条件、服务效能、影响贡献、绩效评估4个方面对比分析了图书馆服务绩效评估指标,并在此基础上探讨了国内图书馆发展和评估制度完善的策略。国内图书馆文献服务的发展和完善应从支持企业创新、支撑政府信息服务、对专题及突然事件采集记录3个层面进行,同时图书馆绩效评估不仅要考虑读者满意度,还应考虑员工制度满意度和社交媒体的影响。
英文摘要:
      After the literature resources, service efficiency, impact contribution and service performance of 4 foreign national libraries were comparatively analyzed by taking their geographic location, culture and impact power into consideration, the strategy for the development of domestic libraries and the improvement of assessment systems was studied with suggestions put forward for the development and improvement of literature service in domestic libraries, namely supporting innovation in enterprises, providing information service for governments, collecting records of special and emergency events, taking the satisfaction of users and staff as well as the influence of social media into consideration when the library performance was assessed.
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